(Hereafter referred to as the company)


(a) Unless previously withdrawn, the quote will remain open for acceptance in writing for 30 days from the date hereof or for any other period expressly stated. Thereafter the quote will be subject to confirmation by the company on the receipt of an order. 

(b) The company may make in certain circumstances an extra charge in respect of any period of time, which he is unable to proceed with the work on account of delays, which have arisen through no fault of his own. 

(c) Unless otherwise stated, the quote is based upon the work being carried out during recognised normal working hours Monday to Saturday. 

(d) Unless specially included, the quote does not cover the cost of any work by other trades or any statutory fees. 

(e) Unless specially included, the quote does not cover the cost of any other items or work. 

(f) Any additional work or variation shall be charged on a time and materials basis or be the subject of a separate quote. 

(g) Any defects or deficiencies found in existing building or system, which require to be attended to for satisfactory completion of the quote work, or to satisfy statutory requirements and not specially referred to in quote shall be the responsibility of the customer. If the customer arranges for any part or the whole of such work to be carried out by the company it shall be the subject of a separate quote to be charged as an extra on a time and materials basis. In particular in the case of heating work it shall be the responsibility of the customer to ensure that all existing flues are in good condition, and where it is necessary for a flue liner to be used that the flue is free of obstruction and properly swept or cleaned before the insertion of the flue liner. 

(h) The company shall take every care during the carrying out of the work but the quote does not include renewing flooring or incidental redecoration subsequent upon the proper execution of the work. In particular the customer shall remove or be responsible for all floor coverings including carpets and lino, unless otherwise agreed the company shall lift and relay softwood tongued and grooved flooring as necessary. It is not always possible to avoid minor damage but the company will make every effort to keep this to a minimum. The company shall not be responsible for lifting and relaying hardwood flooring. 

 Terms of payment 

(a) A 50% deposit will be made upon order. Cancellation of the proposed work by the customer not more than 7 days before the scheduled start date of the works will render the deposit non-refundable. 

 (b) The balance will be payable to the company on completion of works. 

(c) Any offers will be invalid if the the payment terms or any other terms are not met. 

(d) In the event of failure by the customer to make payment in accordance with these terms of payment the company may charge the customer interest on outstanding amounts at the rate of 2% above the minimum rate of the Bank of England. 

(e) Any bank charges incurred by HDM Northern as a result of default in payment i.e. countermanded or returned cheques etc. will be passed to the customer. 

(f) All guarantees are invalid until payment in full is received by HDM Northern. 

(g) In the event of cancellation of this contract being requested by the customer and HDM Northern accepting the same the following charges will be made: 

(1) Administrative charges £50.00 

(2) Survey fee £50.00

 (3) If the goods ordered have been obtained by HDM Northern a charge of 25% of the contract value will be made. 


(a) The company shall make every endeavour to carry out the work within the period stipulated or if no period is stipulated within a responsible time but shall not be held responsible for any delay, loss or damage arising out of any cause beyond his control. 

(b) Because of changes in design or modification by the manufacturers or through lack of availability the company may not be able to supply the equipment originally specified. In such event he shall be regarded as satisfactorily completing the contract if he supplies with the agreement of the customer a satisfactory and reasonable alternative item and the price shall be adjusted accordingly. 

 Property and materials 

All materials, appliances and fitments and other goods shall become the property of the customer when payment is made in full, but remain the property of HDM Northern until such payment is made. 


(a) The company shall be responsible for equipment, materials and labour supplied by him during the course of the work, but shall not be liable to replace equipment already installed or redo work already carried out by him which may have been destroyed, damaged or stolen in circumstances where he is not at fault. 

(b) The company shall not be responsible for water leaks due to increased pressures resulting from the installation unless the said fitting was fitted by the company. 

(c) Gas and electricity bonding shall be the responsibility of the customer. 

 General Guarantee 

(1) The company guarantees that all goods and materials supplied if ordered by description and/or specification shall correspond to that description. 

(2) The company guarantees that all materials supplied shall be of merchantable quality and reasonably fit for the particular purpose for which they are purchased. But this guarantee does not extend 

(a) if the goods were examined by the customer before fitting to defects which that examination ought to have revealed or 

(b) to defects pointed out to the customer before supply or 

(c) where the customer does not or it is unreasonable for him to rely on the skill or judgement of the company. 

(3) The company will make good any defects due to bad workmanship and repair or replace any defective materials or goods supplied provided that any defects are brought to his notice within twelve months of completion of the work. But this guarantee does not extend to: 

a) Any drawings or designs prepared by persons other than the company or any suppliers and any extra work necessary caused by defects in such drawings or designs shall be charged as an extra under clause 1 (f) and (g). 

b) Any loss or damage direct or indirect nor to any extra work entailed due to the apparatus being put into operation by the customer or at his request before it is handed over for beneficial use. 

c) Any consequential loss or damage caused directly or indirectly by any defects in any articles or materials not manufactured by the company except in case of negligence or breach of contract. 

(4) These guarantees are given subject to the Sale of Goods Act 1979 and the Unfair Contract Terms Act 1977. 

 Fair Trading Conciliation and Arbitration 

The company undertakes to adhere to the industry’s code of Fair Trading Conciliation and Arbitration.